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Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of Wave Wealth's website and services. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

2. About Wave Wealth

Wave Wealth is a UK-based estate agency providing comprehensive property services including sales, lettings, valuations, and investment advice. We are committed to delivering professional, ethical, and client-focused services.

3. Our Services

3.1 Property Sales

We provide assistance with buying and selling residential and commercial properties, including:

  • Property marketing and advertising
  • Viewings and negotiations
  • Market valuations and pricing advice
  • Transaction management and completion support

3.2 Property Lettings

Our lettings services include:

  • Tenant sourcing and vetting
  • Property management and maintenance coordination
  • Rent collection and financial management
  • Legal compliance and safety certifications

3.3 Valuations and Consultancy

We offer professional property valuations and consultancy services for various purposes including market analysis, investment decisions, and regulatory compliance.

4. Client Responsibilities

4.1 Accurate Information

Clients must provide accurate, complete, and up-to-date information regarding properties, financial circumstances, and personal details.

4.2 Property Access

Property owners must provide reasonable access for viewings, inspections, and valuations as agreed in our service agreements.

4.3 Legal Compliance

Clients must ensure all properties comply with relevant legal requirements including safety standards, planning permissions, and regulatory obligations.

5. Fees and Payment

5.1 Service Fees

Our fees are clearly outlined in individual service agreements and may include:

  • Commission on successful property sales
  • Lettings and management fees
  • Valuation and consultancy charges
  • Marketing and administrative costs

5.2 Payment Terms

Payment terms are specified in individual agreements. Generally, fees are payable upon successful completion of services or as otherwise agreed.

6. Professional Standards

We adhere to the highest professional standards and are committed to:

  • Acting in our clients' best interests
  • Maintaining confidentiality and data protection
  • Providing honest and transparent advice
  • Complying with all relevant regulations and industry standards

7. Limitations and Disclaimers

7.1 Market Conditions

Property markets can fluctuate, and we cannot guarantee specific outcomes, timeframes, or market values. Our advice is based on current market conditions and available information.

7.2 Third-Party Services

We may recommend third-party professionals such as solicitors, surveyors, or contractors. We are not responsible for the quality or performance of these third-party services.

7.3 Property Condition

While we conduct reasonable inspections, we are not qualified surveyors or building inspectors. Clients should obtain professional surveys and inspections as appropriate.

8. Website Use

8.1 Acceptable Use

You may use our website for legitimate property-related purposes. You must not:

  • Use the website for any illegal or unauthorized purpose
  • Interfere with the security or functionality of the website
  • Copy, reproduce, or distribute content without permission
  • Submit false or misleading information

8.2 Intellectual Property

All content on our website, including text, images, logos, and design elements, is protected by intellectual property rights and belongs to Wave Wealth or our licensors.

9. Data Protection

We are committed to protecting your personal information in accordance with applicable data protection laws. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your data.

10. Termination

Either party may terminate our service agreements in accordance with the terms specified in individual contracts. Upon termination, both parties remain bound by confidentiality obligations and any outstanding payment obligations.

11. Complaints and Disputes

11.1 Complaint Procedure

If you have a complaint about our services, please contact us immediately. We have a formal complaints procedure to ensure issues are resolved promptly and fairly.

11.2 Professional Indemnity

We maintain appropriate professional indemnity insurance to protect our clients' interests.

11.3 Alternative Dispute Resolution

We are committed to resolving disputes through negotiation and, where appropriate, alternative dispute resolution methods before resorting to litigation.

12. Liability

12.1 Limitation of Liability

Our liability is limited to the extent permitted by law. We will not be liable for indirect, consequential, or special damages arising from our services.

12.2 Maximum Liability

Our maximum liability for any claim is limited to the fees paid for the specific service in question, unless otherwise required by law.

13. Force Majeure

We will not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, or other force majeure events.

14. Governing Law

These Terms are governed by English law, and any disputes will be subject to the exclusive jurisdiction of the English courts.

15. Changes to Terms

We may update these Terms from time to time. Changes will be effective when posted on our website. Continued use of our services constitutes acceptance of any changes.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

17. Contact Information

For questions about these Terms or our services, please contact us:

  • Email: [email protected]
  • Phone: +44(0)1533 59187
  • Address: Studio 86 Georgia Plains, East Harry CT6 9AR, United Kingdom

18. Regulatory Information

Wave Wealth operates in accordance with UK property legislation and industry regulations. We are committed to maintaining the highest standards of professional conduct and ethical practice.

Last updated: September 10, 2025

Wave Wealth

Your trusted partner for all property needs in the UK.

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Contact Info

Studio 86 Georgia Plains
East Harry CT6 9AR
United Kingdom

Phone: +44(0)1533 59187

Email: [email protected]

© 2025 Wave Wealth. All rights reserved.