Privacy Policy

1. Introduction

Wave Wealth ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Property preferences and search criteria
• Financial information relevant to property transactions
• Communication records and correspondence
• Marketing preferences and consent records

2.2 Technical Information

We automatically collect certain technical information, including:

• IP address and browser type
• Device information and operating system
• Website usage patterns and page interactions
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing estate agency services and property recommendations
• Processing property transactions and related services
• Communicating with you about our services and your inquiries
• Improving our website and customer experience
• Sending marketing communications (with your consent)
• Complying with legal and regulatory requirements

4. Legal Basis for Processing

We process your personal information based on:

• Contract performance: To fulfill our obligations in providing services
• Legitimate interests: To operate our business and improve our services
• Legal compliance: To meet regulatory and legal requirements
• Consent: For marketing communications and optional services

5. Information Sharing

We may share your information with:

• Property buyers, sellers, and landlords (as necessary for transactions)
• Professional service providers (solicitors, surveyors, mortgage brokers)
• Regulatory bodies and authorities when required by law
• Third-party service providers who assist in our operations
• Business partners with your explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training on data protection
• Secure backup and recovery procedures

7. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services and fulfill our obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Meet legitimate business purposes

8. Your Rights

Under data protection laws, you have the right to:

• Access your personal information and request copies
• Rectify inaccurate or incomplete information
• Erase your personal information in certain circumstances
• Restrict processing of your information
• Data portability where technically feasible
• Object to processing based on legitimate interests
• Withdraw consent for marketing communications

9. Cookies and Tracking

We use cookies and similar technologies to:

• Ensure proper website functionality
• Analyze website usage and performance
• Personalize your experience
• Deliver relevant marketing content

You can manage cookie preferences through our cookie settings or your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information promptly.

12. International Transfers

Your personal information may be transferred to and processed in countries outside the UK. When this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

14. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: [email protected]
• Phone: +44(0)1533 59187
• Address: Studio 86 Georgia Plains, East Harry CT6 9AR, United Kingdom

15. Data Protection Officer

For data protection matters, you may contact our Data Protection Officer at [email protected].

16. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters.

Last updated: September 10, 2025